By signing our reservation form, you agree to the following terms and conditions:
Reservations and payment
You may book a tour in all Croatia Travel & Tours offices, on our website, by phone, by fax, or through a travel agent. During the booking, you must pay a deposit of 30% of the price of the package (per person), unless it is stated differently in the program. The balance of the full price of the package is due at the latest 14 days before the start of the tour, unless it is stated differently in the program (an exception is payment in instalments). We will charge your credit card USD.
We accept Visa, MasterCard, and American Express. We will process credit card charges only upon submission of a completed Croatia Travel & Tours Credit Card Authorization Form.
A fee of $30 will be charged for any returned checks.
You must pay a fee of $30 per transaction for alterations or revisions.
A change of tour date or tour itinerary within 30 days of departure will be treated as a cancellation and new booking; regular cancellation fees apply.
Package price and contents
As a rule, (unless stipulated otherwise in the tour program) the package price shall include: transport services, hotel and catering services, and travel arrangements. If mentioned in the tour program, the price can also include airport fees, as well as costs of services of professional and local guides The package price does not include (unless agreed otherwise):
Optional excursions and visits,
Cost of obtaining and issuing visas, if any, and
Tickets for facilities to be visited.
You must pay for all special services (such as a single bedroom or a special diet) ordered during booking. If you ask for a special service during the tour, you will need to pay the guide or the Agency representative directly, in the currency of the respective country.
Right to price increase and right to cancel due to price increase
We may ask for an increase of the contracted price in case the following occurred after the contract was concluded:
a change of the exchange rate in relation to the program publication date,
a change of the transport costs (fuel, road toll, etc.),
a change in hotels' or carriers' fees.
If we inform you in writing or orally of a price increase of 10% or more, you may cancel within 48 hours after the receipt of notice and receive a full refund. Otherwise, you will be deemed to have agreed to the increase.
Children discounts and other benefits
Please pay attention to children discounts, as well as to other benefits which are set apart in the description of a package. Tour participants under the age of 18 years must be accompanied by an adult. On escorted tours, we do not accept children under the age of 8 years because we have found that they are too young to enjoy these vacations.
In order to ensure congenial membership, Croatia Travel & Tours reserves the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group.
All travel documents shall be sent to you at the latest 7 days before the departure, unless mentioned otherwise in the program.
Travel documents shall include:
for a bus package: the original voucher and the tour program,
for an airplane package: the original voucher, the tour program, and an airplane ticket or electronic ticket number.
Categorization and description of services
The accommodations offered in Croatia Travel & Tours programs are described according to each country’s official categories at the moment of the publication of the program. We are not responsible for those decisions.
Local tourist boards supervise nourishment, modern conveniences, as well as other services offered by hotels/apartments. Standards of accommodation and services differ and are not comparable to what you would find in other countries.
Accommodation in rooms/apartments
The rooms/apartments shall be distributed by the reception desk staff on arrival.. Unless you have explicitly contracted a room/apartment with particular features, you must accept any officially registered accommodation unit in the specific facility described in the catalogue and the price list.
Accommodation in a room/apartment is usually not possible before 4.00 p.m. on the service start date, and you must usually leave by 10.00 a.m. on the service end date. Arrivals after 8.00 p.m. must be advised in advance, unless indicated differently. Pets are allowed in particular cases with an obligatory additional fee. The price includes: linen, cutlery, gas, water and electricity. Final cleaning is included unless stated differently.
Although available at most 4 and 5 star hotels, conditions and use of air-conditioning abroad differ greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night.
Meals on tour
As specified in each itinerary. meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated.
If we receive your written notice of cancellation on the days indicated below, we will retain the following amounts from the full package price:
up to 30 days prior to the departure, 10% of the package price, but not less than kn 100 per booking (approx. 15 EUR)
29 to 22 days prior to the departure, 25% of the package price
21 to 15 days prior to the departure, 40% of the package price
14 to 8 days prior to the departure; 80% of the package price
7 days prior to the departure and after the tour start date, 100% of the package price.
The foregoing cancellation fees also apply if you cancel due to changes in the departure date, changes in accommodations, weather problems, fear of travel, or any cause beyond our control. However, if you find a replacement, we will charge only the costs caused by the replacement. We will not refund the cost of passports or visas,
For your protection, we strongly recommend that you purchase trip cancellation insurance and travel accident insurance when you book your tour. Please check the appropriate box on the reservation form.
Cancellation by Croatia Travel or change of program
Croatia Travel & Tours reserves the right to cancel the tour at least three days prior to the tour start date for insufficient participation or extraordinary circumstances occur that could not have been anticipated or avoided. If the tour is cancelled by Croatia Travel & Tours, you will be entitled to a full refund. We offer refunds under this agreement with the express understanding that the receipt of that refund by you waives any additional remedies.
Croatia Travel & Tours also reserves the right to change the date or the time of the departure due to a change in the flight schedule or the onset of unanticipated circumstances, as well as the right to change the route in case of a change in travel conditions, such as a changed flight schedule, safety conditions in a country, weather conditions.
Transport of baggage by plane is free of charge up to the weight defined by the airline company. You must pay for excess baggage according to the current prices of the airline. Regardless of age, children are not entitled to a free of charge baggage transport in air transport.
In case of bus transport, you may bring along 2 pieces of personal baggage.
You are solely responsible for theft, loss or damage of objects left unattended in the bus.
Croatia Travel & Tours Travel acts only as a sales agent for any airline, hotel, apartment, other accommodation, bus operators, ferry service, car-rental company, cruise line, or other service provider named in your itinerary (“Suppliers”). Croatia Travel & Tours is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.
Croatia Travel & Tours assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; or (3) any wrongful or negligent acts or omissions on the part of any other party not under Croatia Travel & Tours’ control. You hereby release Croatia Travel & Tours from all claims arising out of anything covered by this paragraph.
Croatia Travel & Tours has no special knowledge regarding the financial condition of the Suppliers,, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, Croatia Travel & Tours recommends that U.S. residents contact the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, Croatia Travel & Tours recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release Croatia Travel & Tours from all claims arising out of anything covered by this paragraph. You agree that the courts in Zagreb, Croatia, will be the exclusive jurisdiction for all claims brought by you or Croatia Travel & Tours, and you hereby submit to the personal jurisdiction of those courts.
For your protection, we strongly recommend that you purchase trip cancellation insurance and travel accident insurance. We will send you full details as soon as we receive your tour booking.